You have the right to cancel your order within 30 days and have an additional 30 days to return the products. We will refund the entire amount within 14 Days to the payment method used to place the order.

We accept Visa, Elo, Paypal, MasterCard, Maestro, Amex/American Express, Discover, Diners Club, and UnionPay. You can find our full payment policy here

Effective Date: June 9, 2025

1. Accepted Payment Methods

We accept the following secure payment options:

• Visa
• MasterCard
• American Express (Amex)
• Discover
• Diners Club
• Maestro
• Apple Pay / Google Pay (if available)
• Shop Pay 

All transactions are processed in GBP (£).

2. Secure Transactions

Your payment information is handled securely. We use trusted third-party providers such as Shopify Payments, Stripe to process all payments with end-to-end encryption and PCI-DSS compliance. We do not store any credit card details on our servers.

For more information, please refer to our Privacy Policy.

3. Payment Process

To complete your purchase:

• Add items to your cart and proceed to checkout.
• Enter your billing and shipping information.
• Select your preferred payment method.
• Submit your order securely.

Your payment will be captured at the time of order confirmation. Once payment is approved, you will receive an order confirmation email. If your payment fails or is declined, the order will not be processed.

4. Billing Verification

To prevent fraud and ensure secure transactions, some orders may require additional identity verification. If needed, our team may contact you before processing your order.

5. Contact Information

If you have questions about payment, please contact our customer service team:

• Email: info@lampz.co.uk
• Phone: +44 7400 488668
• Business Hours: Monday–Friday, 9:00 AM to 5:00 PM (GMT)

Company Name: Hola Scaling Sociedad Limitada
Registered Office: Calle Franchy Roca 5, 3º, OFICINA 16, Las Palmas 35007, Spain

The total estimated delivery time is 7-10 working days. This includes a processing time of 1-2 business days and a delivery time of 6-8 business days, depending on your location.

Last Updated: September 22, 2025

Effective Date: September 22, 2025

Company Information

Hola Scaling Sociedad Limitada
Trading as: Lampz.co.uk
Calle Franchy Roca 5, 3º, OFICINA 16
Las Palmas 35007, Spain
Email: info@lampz.co.uk
Phone: +44 7400 488668
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding UK bank holidays).

Orders placed after 2:00 PM GMT or on weekends will begin processing the next business day.

Shipping Methods and Delivery Time

We currently offer FREE standard shipping on all orders within the United Kingdom.

• Shipping Method: Standard Shipping
• Cost: FREE
• Estimated Delivery Time: 8-12 business days after processing
• Total Time from Order to Delivery: 9-15 business days

Shipping Destinations

We currently ship to the United Kingdom only.

We do not offer international shipping at this time. We apologize for any inconvenience.

Order Tracking

Every order is shipped with a tracking number. You will receive:

• An order confirmation email immediately after purchase
• A shipping confirmation email with tracking information once your order is dispatched

If you haven't received your tracking information within 5 business days of ordering, please contact us at info@lampz.co.uk.

Order Cancellation and Modification

You have 24 hours from the time of purchase to request order modifications or cancellations.

• To cancel or modify your order, email us immediately at info@lampz.co.uk
• Include your order number and the changes requested
• After 24 hours, orders may already be processed and shipped
• Once shipped, orders cannot be cancelled or modified

Shipping Address

Important: Please ensure your shipping address is correct before completing your order.

• We are not responsible for packages delivered to incorrect addresses provided by customers
• Address changes can only be made within 24 hours of placing your order
• If a package is returned due to an incorrect address, reshipping fees may apply

Delivery Issues

Delayed Delivery

While we strive to meet our delivery estimates, occasional delays may occur due to:

• Carrier delays or issues
• Extreme weather conditions
• Incorrect or incomplete addresses
• High order volumes during peak seasons

If your order hasn't arrived within 15 business days, please contact us at info@lampz.co.uk.

Package Shows Delivered But Not Received

If tracking shows your order was delivered but you haven't received it:

1. Check with neighbors or household members
2. Look around your property (porches, garages, behind bins)
3. Verify the shipping address on your order confirmation
4. Contact the carrier directly for delivery details
5. Request proof of delivery from the carrier
6. If still not located, contact us with the proof of non-delivery for assistance

Lost or Damaged Packages

• Lost Packages: If a package is confirmed lost by the carrier, we will send a replacement or issue a refund
• Damaged Packages: Report any damage within 48 hours of delivery with photos to info@lampz.co.uk

Customs and Import Duties

As we only ship within the UK, no customs or import duties apply to our shipments.

Business Days

Business days are Monday through Friday, excluding UK bank holidays. Orders and inquiries received on weekends or holidays will be processed on the next business day.

Contact Us

For all shipping inquiries, please contact:

Customer Service Department
Email: info@lampz.co.uk
Phone: +44 7400 488668
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Response Time: Within 48 hours during business days

Company Address:
Hola Scaling Sociedad Limitada
Calle Franchy Roca 5, 3º, OFICINA 16
Las Palmas 35007, Spain

Note: Please have your order number ready when contacting us about shipping issues.