You have the right to cancel your order within 30 days and have an additional 30 days to return the products. We will refund the entire amount within 14 Days to the payment method used to place the order.

We accept Visa, Elo, Paypal, MasterCard, Maestro, Amex/American Express, Discover, Diners Club, and UnionPay. You can find our full payment policy here

Effective Date: June 9, 2025

1. Accepted Payment Methods

We accept the following secure payment options:

• Visa
• MasterCard
• American Express (Amex)
• Discover
• Diners Club
• Maestro
• Apple Pay / Google Pay (if available)
• Shop Pay 

All transactions are processed in GBP (£).

2. Secure Transactions

Your payment information is handled securely. We use trusted third-party providers such as Shopify Payments, Stripe to process all payments with end-to-end encryption and PCI-DSS compliance. We do not store any credit card details on our servers.

For more information, please refer to our Privacy Policy.

3. Payment Process

To complete your purchase:

• Add items to your cart and proceed to checkout.
• Enter your billing and shipping information.
• Select your preferred payment method.
• Submit your order securely.

Your payment will be captured at the time of order confirmation. Once payment is approved, you will receive an order confirmation email. If your payment fails or is declined, the order will not be processed.

4. Billing Verification

To prevent fraud and ensure secure transactions, some orders may require additional identity verification. If needed, our team may contact you before processing your order.

5. Contact Information

If you have questions about payment, please contact our customer service team:

• Email: info@lampz.co.uk
• Phone: +44 7400 488668
• Business Hours: Monday–Friday, 9:00 AM to 5:00 PM (GMT)

Company Name: Hola Scaling Sociedad Limitada
Registered Office: Calle Franchy Roca 5, 3º, OFICINA 16, Las Palmas 35007, Spain

The total estimated delivery time is 7-10 working days. This includes a processing time of 1-2 business days and a delivery time of 6-8 business days, depending on your location.

Processing Time

All orders undergo processing within 1–3 business days. Please note that shipments are not processed or delivered on weekends or holidays.

Each order is shipped with a tracking number so you can monitor its progress every step of the way.

Shipping Time

Currently, we provide only standard free shipping with an estimated delivery time of 8–12 business days for all orders.

Note

Please be aware that occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.

Order Cancellation And Modification

Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at info@lampz.co.uk and we’ll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. LAMPZ does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.

Does LAMPZ Ship Internationally?

Unfortunately, LAMPZ only ships within the UK. We do not offer international shipping services. We apologize for any inconvenience this may cause.

How Do I Track My Order?

Once an order has been processed and shipped, you will receive an email notification. If you haven’t received one, feel free to contact us at info@lampz.co.uk and we will provide you with the tracking information. You can track your order using our tracking page.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order has been delivered but you haven’t received it, please follow these steps:

1. Check with neighbors or household members in case the package was delivered to them by mistake.
2. Verify the shipping address on your order confirmation email to ensure accuracy.
3. Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
4. Send us the proof of non-delivery so that we can immediately issue a refund for your order.

For any questions or order inquiries, please contact our customer service department through our contact page.