You have the right to cancel your order within 30 days and have an additional 30 days to return the products. We will refund the entire amount within 14 Days to the payment method used to place the order.

We accept Visa, Elo, Paypal, MasterCard, Maestro, Amex/American Express, Discover, Diners Club, and UnionPay. You can find our full payment policy here

Effective Date: June 9, 2025

1. Accepted Payment Methods

We accept the following secure payment options:

• Visa
• MasterCard
• American Express (Amex)
• Discover
• Diners Club
• Maestro
• Apple Pay / Google Pay (if available)
• Shop Pay 

All transactions are processed in GBP (£).

2. Secure Transactions

Your payment information is handled securely. We use trusted third-party providers such as Shopify Payments, Stripe to process all payments with end-to-end encryption and PCI-DSS compliance. We do not store any credit card details on our servers.

For more information, please refer to our Privacy Policy.

3. Payment Process

To complete your purchase:

• Add items to your cart and proceed to checkout.
• Enter your billing and shipping information.
• Select your preferred payment method.
• Submit your order securely.

Your payment will be captured at the time of order confirmation. Once payment is approved, you will receive an order confirmation email. If your payment fails or is declined, the order will not be processed.

4. Billing Verification

To prevent fraud and ensure secure transactions, some orders may require additional identity verification. If needed, our team may contact you before processing your order.

5. Contact Information

If you have questions about payment, please contact our customer service team:

• Email: info@lampz.co.uk
• Phone: +44 7400 488668
• Business Hours: Monday–Friday, 9:00 AM to 5:00 PM (GMT)

Company Name: Hola Scaling Sociedad Limitada
Registered Office: Calle Franchy Roca 5, 3º, OFICINA 16, Las Palmas 35007, Spain

The total estimated delivery time is 7-10 working days. This includes a processing time of 1-2 business days and a delivery time of 6-8 business days, depending on your location.

Effective Date: June 9, 2025

Thank you for shopping at lampz.co.uk. Below you will find all details about our shipping process, delivery times, and costs.

1. Processing Time

All orders are processed within 1 to 3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has been dispatched.

2. Shipping Times & Delivery

We currently ship within the United Kingdom only. Estimated delivery time:

• United Kingdom: 3 to 7 business days after dispatch

Delivery times are estimated and not guaranteed. Delays may occur during peak periods or due to unforeseen events beyond our control.

3. Shipping Costs

We offer the following shipping options:

• Standard Shipping (3–7 business days): FREE

You will see all applicable shipping rates at checkout before completing your purchase.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number (if available). You can use this to track the progress of your shipment.

5. Failed Deliveries or Incomplete Address

Please ensure that your shipping address is complete and correct. We are not responsible for failed deliveries due to incorrect or incomplete addresses. In such cases, the customer is responsible for any additional shipping charges.

6. Lost or Damaged Items

If your package is lost in transit or arrives damaged, please contact us within 14 days of the estimated delivery date. Include your order number and any relevant photos. We will investigate the issue and offer a suitable solution (replacement or refund).

7. Undeliverable Packages

If a package is returned to us due to multiple failed delivery attempts or incorrect address information, we will contact you to confirm the correct address. Reshipping costs will be at the customer's expense unless the issue was our fault.

8. Questions?

If you have any questions about shipping or your order status, please contact our customer service:

• Email: info@lampz.co.uk
• Phone: +44 7400 488668