What is the return policy of Lampz?

You have the right to return your order within 30 calendar days of receiving it. To initiate a return, please contact our customer service team at info@lampz.co.uk within this 30-day period to make arrangements. Unless the product is faulty, the return shipping costs are the responsibility of the customer. If the item you received is defective, we will cover the cost of return shipping.

Are there any fees associated with returning products?

Generally, the customer is responsible for the return shipping costs, except in cases where the product is faulty. If you receive a defective item, we will provide a prepaid return shipping label and will refund any return shipping expenses you incur. For complete details, please refer to our full Return Policy page on our website.

Note: Please ensure the returned items are in their original condition and packaging where possible.

How long does it take to process my return?

Once we receive and inspect the returned item(s), we aim to process your refund within 7 business days. You will receive a confirmation email once your refund has been processed. The refund will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and for it to appear in your account.

What are the shipping fees and delivery times?

Orders are processed and prepared for shipment within 1 business day. Our delivery time is typically 5 to 8 business days. Please note that this is an estimate and may vary based on the destination. For more detailed information on shipping rates, delivery options, potential shipping exclusions, and how we handle issues such as lost or damaged packages, please see our Shipping and Delivery Policy.

Does Lampz offer international shipping?

No, we currently only offer domestic shipping within [Specify your country or region] and do not offer international shipping at this time. This allows us to maintain our standards for delivery time and customer service.

How can I track the status of my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to our Order Tracking page where you can monitor its progress.

What should I do if my order does not arrive on time?

If your order hasn't arrived within the estimated timeframe, please allow 1 to 2 additional business days for potential delays. If the issue persists, please contact our customer service team at info@lampz.co.uk or call us at +447400488668 and we will investigate the status of your order and provide assistance.

What payment methods does Lampz accept?

We accept payments via Visa, PayPal, MasterCard, Maestro, and American Express. The available payment options will be clearly displayed during the checkout process. For more comprehensive information, please consult our Payment Policy.

Can I receive an invoice for my order?

Yes, you will receive an invoice via email once your order has been confirmed and is being processed.

Are there any fees associated with certain payment methods?

Lampz generally does not charge any additional fees for using specific payment methods. If any fees were to apply in rare circumstances, they would be clearly communicated to you during the payment process before you finalize your purchase.

How can I correct a payment error?

If you believe you have made a payment error, please contact our Customer Service team immediately at info@lampz.co.uk or call us at +447400488668 so we can assist you in resolving the issue.