FAQ

1. Where do you ship?

We currently ship within the United Kingdom only. All orders are processed and delivered to UK addresses.

2. How long does delivery take?

Orders are processed within 1 to 3 business days and delivered within 3 to 7 business days after dispatch.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all UK orders.

4. Can I cancel or change my order?

Please contact us immediately at info@lampz.co.uk. If your order hasn’t been shipped yet, we’ll do our best to help. After dispatch, cancellation is no longer possible.

5. What is your return policy?

You may return your item within 30 days of delivery for a full refund, as long as it's unused and in original condition. See our Refund Policy for full details.

6. What should I do if I receive a damaged or incorrect item?

Contact us at info@lampz.co.uk within 30 days of delivery with photos and your order number. We’ll send a replacement or refund.

7. Do you offer exchanges?

We do not offer direct exchanges. To change an item, please return it and place a new order.

8. Are my payments secure?

Yes. All transactions are encrypted and processed securely via Shopify’s PCI-compliant platform and trusted providers like Stripe and PayPal.

9. Where is your business based?

We are registered in Spain under the company Hola Scaling Sociedad Limitada and operate lampz.co.uk to serve UK customers.

10. How can I contact customer service?

Email: info@lampz.co.uk
Phone: +44 7400 488668
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)