Terms of service

Last Updated: September 22, 2025

Effective Date: September 22, 2025

1. Agreement to Terms

By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree to these terms, please do not use our website or services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products to you.

2. Age Requirements

By using this site, you represent that:

You are at least 16 years of age
If you are under 18, you have your parent or guardian's permission to use this site and make purchases
You have the legal capacity to enter into binding contracts

3. Products and Pricing

All prices are displayed in GBP (British Pounds) unless otherwise stated
Prices are subject to change without notice
We reserve the right to correct any pricing errors
Product descriptions and images are as accurate as possible
We cannot guarantee color accuracy due to monitor variations
We reserve the right to limit quantities on any order

4. Order Processing

Processing Time: 1-3 business days
Business Days: Monday-Friday, excluding UK bank holidays
Order Confirmation: You will receive an email confirmation upon placing your order
Shipping Confirmation: You will receive tracking information once your order ships

5. Order Cancellation and Modification

You have 24 hours from purchase to cancel or modify your order
Contact us immediately at info@lampz.co.uk with your order number
After 24 hours, orders may be processed and cannot be cancelled
Once shipped, orders cannot be cancelled (follow our Return Policy instead)

6. Shipping

Please refer to our detailed Shipping Policy. Key terms:

Shipping Area: United Kingdom only
Shipping Method: FREE standard shipping on all orders
Delivery Time: 8-12 business days after processing
Total Time: 9-15 business days from order to delivery
All orders include tracking information
We are not responsible for incorrect addresses provided by customers

7. Returns

Please refer to our detailed Return Policy. Key terms:

Return Window: 30 days from delivery
Faulty Items: Full refund, no return shipping required
Change of Mind: Customer pays return shipping
Items must be unused and in original packaging (except faulty items)
Return authorization required before shipping items back
Sale items have the same return rights as full-priced items

8. Refunds

Please refer to our detailed Refund Policy. Key terms:

Processing Time: Within 10 business days of approval
Method: Refunded to original payment method only
Bank Processing: Additional 3-5 business days
Order cancellations within 24 hours receive full refund
We do not offer exchanges - return for refund and place new order

9. Payment

Payment is due at the time of order
We accept major credit and debit cards
All payments are processed securely through encrypted connections
You agree to provide accurate and complete payment information
We reserve the right to refuse orders suspected of fraud

10. Account Information

You agree to:

Provide accurate and current information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

11. Prohibited Uses

You may not use our site to:

Violate any laws or regulations
Infringe upon intellectual property rights
Transmit harmful code or viruses
Collect personal information of other users
Engage in fraudulent activities
Harass, abuse, or harm others
Interfere with site security or functionality
Use automated systems to access the site without permission

12. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hola Scaling Sociedad Limitada or its suppliers and is protected by international copyright laws.

You may not reproduce, distribute, or create derivative works without our express written permission.

13. Privacy

Your use of our site is governed by our Privacy Policy. By using our site, you consent to our collection and use of information as described in the Privacy Policy.

14. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or practices of these external sites. Use third-party sites at your own risk.

15. Product Warranties and Disclaimers

Products are provided "as described" on our website
We make no warranties beyond the product descriptions
We do not guarantee products will meet all your requirements
Manufacturer warranties may apply - check product details

16. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
Our liability is limited to the purchase price of the products
We are not responsible for delays outside our control
We are not liable for damages from product misuse

17. Indemnification

You agree to indemnify and hold harmless Hola Scaling Sociedad Limitada, its officers, directors, and employees from any claims arising from:

Your violation of these Terms
Your violation of any laws
Your use of our website
Your infringement of any third-party rights

18. Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:

Natural disasters
Pandemic or health emergencies
Government actions
Labor disputes
Supplier failures

19. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Spain, except where prohibited by law.

20. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, and Refund Policy, constitute the entire agreement between you and Hola Scaling Sociedad Limitada.

22. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date.

Your continued use of the site after changes constitutes acceptance of the new Terms.

We will attempt to notify customers of significant changes via email when possible.

23. Contact Information

For questions about these Terms of Service:

Hola Scaling Sociedad Limitada
Calle Franchy Roca 5, 3º, OFICINA 16
Las Palmas 35007, Spain

Email: info@lampz.co.uk
Phone: +44 7400 488668
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Response Time: Within 48 hours during business days