Terms of service

1. Definitions

• Return/Withdrawal Period: The period during which a consumer can exercise their right to withdraw from a purchase.
• Consumer: An individual acting outside their trade, business, craft, or profession.
• Day: A calendar day.
• Distance Contract: A contract concluded between a trader and a consumer under an organized distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication.
• Trader/Entrepreneur: Hola Scaling Sociedad Limitada, the seller of products and/or services.
• Contact Information: info@lampz.co.uk, +447400488668,Calle Franchy Roca 5 3º, OFICINA 16 Las Palmas 35007 Spain
• Terms: These Terms of Service.

2. Trader Information

• Company Name: Hola Scaling Sociedad Limitada
• Address: Calle Franchy Roca 5 3º, OFICINA 16 Las Palmas 35007 Spain
• Email: info@lampz.co.uk
• Phone: +447400488668

3. Applicability

These Terms apply to all offers and contracts between the Trader and the Consumer.

4. Offers and Pricing

Offers are valid as specified and are subject to product availability. Prices are displayed clearly, including any applicable taxes and shipping costs. The Trader reserves the right to change prices, but changes will not affect confirmed orders.

5. Agreement and Confirmation

The agreement is formed upon the Consumer's acceptance of the offer and compliance with the specified conditions. Order confirmation is sent electronically.

6. Right of Withdrawal/Returns

Consumers have 30 days to withdraw from their purchase without providing a reason. The withdrawal period starts the day after the Consumer receives the product. Please see our full return policy here: Return Policy. The consumer is responsible for return shipping costs.

7. Return Process

Consumers must notify the Trader of their withdrawal within the 30-day period. Returned products must be in their original condition and packaging.

8. Exclusions from Right of Withdrawal

Certain products, such as personalized items, sealed hygiene products, and perishable goods, may be excluded from the right of withdrawal.

9. Payment

Payments are processed securely through Shopify's payment system. The Trader is responsible for ensuring secure payment processing. Please see our full payment policy here: Payment Policy.

10. Warranty and Compliance

Products conform to the contract and applicable legal requirements. Defective or incorrect products must be reported within 30 days of delivery.

11. Delivery

Delivery is made to the address provided by the Consumer. Delivery times are estimates and may vary. Please see our full shipping policy here: Shipping Policy.

12. Duration and Termination

Contracts for recurring services can be terminated with a notice period of one month.

13. Complaints

Complaints must be submitted within 7 days of discovering the defect. The Trader will respond to complaints within 30 days.

14. Contact Information

• Business Hours: Monday - Friday, 9:00 AM to 6:00 PM GMT. Closed on Saturday and Sunday.
• Company Name: Hola Scaling Sociedad Limitada
• Address: Calle Franchy Roca 5 3º, OFICINA 16 Las Palmas 35007 Spain
• Email: info@lampz.co.uk
• Phone: +447400488668
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