Shipping policy

Last Updated: September 22, 2025

Effective Date: September 22, 2025

Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding UK bank holidays).

Orders placed after 2:00 PM GMT or on weekends will begin processing the next business day.

Shipping Methods and Delivery Time

We currently offer FREE standard shipping on all orders within the United Kingdom.

Shipping Method: Standard Shipping
Cost: FREE
Estimated Delivery Time: 8-12 business days after processing
Total Time from Order to Delivery: 9-15 business days

Shipping Destinations

We currently ship to the United Kingdom only.

We do not offer international shipping at this time. We apologize for any inconvenience.

Order Tracking

Every order is shipped with a tracking number. You will receive:

An order confirmation email immediately after purchase
A shipping confirmation email with tracking information once your order is dispatched

If you haven't received your tracking information within 5 business days of ordering, please contact us at info@lampz.co.uk.

Order Cancellation and Modification

You have 24 hours from the time of purchase to request order modifications or cancellations.

To cancel or modify your order, email us immediately at info@lampz.co.uk
Include your order number and the changes requested
After 24 hours, orders may already be processed and shipped
Once shipped, orders cannot be cancelled or modified

Shipping Address

Important: Please ensure your shipping address is correct before completing your order.

We are not responsible for packages delivered to incorrect addresses provided by customers
Address changes can only be made within 24 hours of placing your order
If a package is returned due to an incorrect address, reshipping fees may apply

Delivery Issues

Delayed Delivery

While we strive to meet our delivery estimates, occasional delays may occur due to:

Carrier delays or issues
Extreme weather conditions
Incorrect or incomplete addresses
High order volumes during peak seasons

If your order hasn't arrived within 15 business days, please contact us at info@lampz.co.uk.

Package Shows Delivered But Not Received

If tracking shows your order was delivered but you haven't received it:

Check with neighbors or household members
Look around your property (porches, garages, behind bins)
Verify the shipping address on your order confirmation
Contact the carrier directly for delivery details
Request proof of delivery from the carrier
If still not located, contact us with the proof of non-delivery for assistance

Lost or Damaged Packages

Lost Packages: If a package is confirmed lost by the carrier, we will send a replacement or issue a refund
Damaged Packages: Report any damage within 48 hours of delivery with photos to info@lampz.co.uk

Customs and Import Duties

As we only ship within the UK, no customs or import duties apply to our shipments.

Business Days

Business days are Monday through Friday, excluding UK bank holidays. Orders and inquiries received on weekends or holidays will be processed on the next business day.

Contact Us

For all shipping inquiries, please contact:

Customer Service Department
Email: info@lampz.co.uk
Phone: +44 7400 488668
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Response Time: Within 48 hours during business days

Company Address:
Hola Scaling Sociedad Limitada
Calle Franchy Roca 5, 3º, OFICINA 16
Las Palmas 35007, Spain

Note: Please have your order number ready when contacting us about shipping issues.