Privacy policy

Last Updated: September 22, 2025

Effective Date: September 22, 2025

1. Information We Collect

When you visit Lampz.co.uk, we collect certain information about your device, your interaction with our website, and information necessary to process your purchases.

1.1 Information Collected Automatically

When you visit our Site, we automatically collect:

Device information (browser type, IP address, time zone)
Pages viewed and products browsed
Search terms used on our site
How you interact with our website

1.2 Information You Provide

When you make a purchase or contact us, we collect:

Name and contact information
Billing and shipping addresses
Payment information (processed securely)
Email address and phone number
Order history and preferences
Communications with customer service

2. Age Restriction

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately at info@lampz.co.uk.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Process payments and prevent fraud
Provide customer support
Improve our website and services
Comply with legal obligations
Send marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, we process your information under these legal bases:

Contract performance: To fulfill your orders
Legal obligations: To comply with laws
Legitimate interests: To improve our services and prevent fraud
Consent: For marketing communications

5. Information Sharing

We share your information only with:

Shopify: Our e-commerce platform
Payment processors: To process payments securely
Shipping companies: To deliver your orders
Legal authorities: When required by law

We never sell your personal information to third parties.

6. Data Retention

Order information: Retained for 7 years for accounting and legal purposes
Account information: Retained while your account is active
Marketing preferences: Until you unsubscribe
Customer service communications: 2 years

7. Your Rights

If you are in the European Economic Area, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing of your information
Data portability
Object to certain processing
Withdraw consent at any time

If you are a California resident, you have the right to:

Know what personal information we collect
Request deletion of your information
Opt-out of sale (we do not sell personal information)
Non-discrimination for exercising your rights

To exercise any of these rights, contact us at info@lampz.co.uk. We will respond within 30 days.

8. Data Security

We implement appropriate security measures to protect your personal information, including:

SSL encryption for all data transmission
Secure payment processing
Regular security assessments
Limited access to personal data

9. Cookies

We use cookies to:

Keep track of items in your shopping cart
Remember your preferences
Analyze website traffic (Google Analytics)
Show relevant advertisements (with your consent)

You can control cookies through your browser settings. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

10. International Data Transfers

We are based in Spain (European Union). If we transfer data outside the EU, we ensure appropriate safeguards are in place to protect your information.

11. Do Not Track

Our website does not currently respond to Do Not Track signals as there is no industry standard.

12. Automated Decision Making

We do not use automated decision-making that has legal or significant effects. Our payment processor may use automated fraud detection, but significant decisions are reviewed by humans.

13. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

15. Complaints

If you have concerns about how we handle your data, you may lodge a complaint with:

Agencia Española de Protección de Datos (AEPD) - Spain
Information Commissioner's Office (ICO) - United Kingdom

16. Contact Us

For questions about this Privacy Policy or your personal information:

Data Controller:
Hola Scaling Sociedad Limitada
Calle Franchy Roca 5, 3º, OFICINA 16
Las Palmas 35007, Spain

Email: info@lampz.co.uk
Phone: +44 7400 488668
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Response Time: Within 48 hours