Return policy

Last Updated: September 22, 2025

Effective Date: September 22, 2025

30-Day Return Window: You have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, you must request it within 30 days of receiving your order. We accept returns under the following circumstances:

1. Faulty or Defective Items

If your item is faulty or doesn't work properly
Take a photo or video showing the issue within 30 days of receipt
Send the evidence to info@lampz.co.uk with your order number
Once verified, we'll process your return without requiring you to ship the item back
You are NOT responsible for return shipping costs for faulty items

2. Items Not As Described

If the item received doesn't match the product description
Contact us within 30 days of receipt
Provide photos showing the discrepancy
We'll arrange for return or refund based on the situation

3. Change of Mind Returns

If you no longer want the item or it doesn't meet expectations
Contact us within 30 days of receipt to initiate the return
Item must be unused and in original condition
Item must be in original packaging
You are responsible for return shipping costs
You have an additional 30 days to ship the item back after notifying us

Items That Cannot Be Returned

Items damaged due to misuse or negligence
Items that have been modified or repaired by you or a third party
Items without original packaging (except for faulty items)
Items returned after the 30-day window
Items that show signs of use (for non-faulty returns)

Sale Items

Sale items have the same return rights as full-priced items. The 30-day return window and all conditions above apply equally to sale items.

How to Return an Item

Contact Us First: Email info@lampz.co.uk within 30 days of receiving your order
Include in Your Email:
- Order number
- Reason for return
- Photos (if item is faulty or not as described)
Wait for Return Authorization: We'll respond within 48 hours with instructions
Package the Item: Use original packaging when possible
Ship the Item: Send to the address provided in our return authorization
Provide Tracking: Email us the tracking number for your return

Return Shipping Costs

Faulty/Defective Items: We cover return shipping costs (or no return required)
Not As Described: We cover return shipping costs
Change of Mind: Customer covers return shipping costs
Wrong Item Received: We cover return shipping costs

Note: Original shipping costs are non-refundable for change of mind returns.

Return Timeframes

Request Return: Within 30 days of receiving your order
Our Response: Within 48 hours of your request
Ship Item Back: Within 30 days of return authorization
Inspection Period: 5 business days after we receive your return

Condition of Returned Items

For non-faulty returns, items must be:

Unused and in the same condition as received
In original packaging with all tags attached
With all accessories, manuals, and documentation
Free from damage, marks, or alterations

International Returns

As we only ship within the UK, all returns should be sent from UK addresses. International returns are not accepted.

Contact Us About Returns

For all return inquiries:

Returns Department
Email: info@lampz.co.uk
Phone: +44 7400 488668
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Response Time: Within 48 hours during business days

Company Address:
Hola Scaling Sociedad Limitada
Calle Franchy Roca 5, 3º, OFICINA 16
Las Palmas 35007, Spain

Return Address: Will be provided with return authorization

Important: Always obtain return authorization before sending any items back. Unauthorized returns may not be accepted.