Refund Policy

Last Updated: September 22, 2025

Effective Date: September 22, 2025

Our Guarantee: We offer refunds within 30 days of delivery for eligible returns. Refunds are processed within 10 business days of approval.

Refund Eligibility

You are eligible for a refund if:

You have requested a return within 30 days of receiving your order
Your return request has been approved
The item meets our return conditions (see Return Policy)
For physical returns, we have received and inspected the item

Types of Refunds

1. Full Refunds

You will receive a full refund of the purchase price for:

Faulty or defective items
Items not as described
Wrong items received
Items damaged during shipping
Change of mind returns (item must be unused and in original packaging)

2. Partial Refunds

Partial refunds may be issued for:

Items returned after 30 days but within 60 days (at our discretion)
Items returned without all original packaging or accessories
Items with minor signs of use but still in resalable condition

3. Refunds Without Return

For faulty items, we may issue a refund without requiring you to return the product. You must provide:

Clear photos or video showing the fault
Order number and purchase date
Description of the issue

Refund Processing Times

Return Request Review: Within 48 hours of receipt
Item Inspection (for physical returns): Within 5 business days of receiving the item
Refund Approval Notification: Immediately after inspection
Refund Processing: Within 10 business days of approval
Bank Processing: Additional 3-5 business days (varies by bank)

Total time from approval to funds in account: 10-15 business days

Refund Methods

Refunds are issued to the original payment method used for purchase:

Credit/Debit Cards: Refunded to the same card
PayPal: Refunded to PayPal account
Other Payment Methods: Refunded via the original method

Note: We cannot refund to a different payment method or account for security reasons.

Shipping Costs and Refunds

Original Shipping: Free shipping costs are not applicable for refund
Return Shipping for Faulty Items: We refund return shipping costs
Return Shipping for Change of Mind: Not refunded

Order Cancellations and Refunds

Cancelled within 24 hours: Full refund including any shipping paid
Cancelled after 24 hours but before shipping: Full refund
Cancelled after shipping: Treat as a return (shipping costs may not be refunded)

Non-Refundable Items

We cannot provide refunds for:

Items damaged due to customer misuse or negligence
Items that have been modified or repaired by the customer
Items returned after 60 days
Items without proof of purchase from Lampz.co.uk

Refund Disputes

If you haven't received your refund within 15 business days of approval:

Check with your bank or credit card company
Contact your payment provider
Contact us at info@lampz.co.uk with your refund reference number

Exchange Policy

We do not offer direct exchanges. If you need a different item:

Return the original item for a refund
Place a new order for the desired item

Sale Items

Sale items are eligible for the same refund terms as full-priced items.

Refund Confirmation

You will receive email confirmation at each stage:

When we receive your return request
When your return is approved
When your refund is processed

Contact Us About Refunds

For all refund inquiries:

Refunds Department
Email: info@lampz.co.uk
Phone: +44 7400 488668
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Response Time: Within 48 hours during business days

Company Address:
Hola Scaling Sociedad Limitada
Calle Franchy Roca 5, 3º, OFICINA 16
Las Palmas 35007, Spain

Note: Please have your order number ready when contacting us about refunds.